We take customer satisfaction seriously. Our Customer Complaint Policy is designed to ensure that any grievances or complaints are addressed promptly and effectively.

How to Lodge a Complaint

Customers can lodge a complaint by contacting our support team via phone or email.

Steps in the Complaint Handling Process

• Receive the complaint and acknowledge receipt.
• Investigate the complaint thoroughly.
• Provide a resolution within the specified timeframe.
• Follow up with the customer to ensure satisfaction.

Response Timeframes

We aim to respond to all complaints within 48 hours and resolve them within 14 days.

Escalation Procedures

If a customer is not satisfied with the initial resolution, the complaint can be escalated to a senior manager for further review.

Resolution and Feedback

We value customer feedback and use it to improve our services continuously.